Returns Policy

1 . Rights to Cancel Policy

If you are contracting with us as a consumer. You as the consumer will have the right to cancel some or all of your order at any time up to 7 working days after the days of which you receive the goods. It will be then your responsibility to return the order (in pristine condition unworn and with all tags in place where applicable with original packing) prior to any credit or refund being made to your account. All cancellations must be made in writing to our email address which you will find on our website. Please allow 30 days to process the refund once Eliza has received the goods. The refund will be credited to the account used on the original purchase.

2. Delivery of Products to you

Eliza will deliver the products to the address that you give us at the time of the order being placed with us. It is your responsibility to provide us with an accurate delivery address. Eliza cannot be held responsible for the non-delivery of your order. Whilst every effort is taken to ensure that your order reaches you with the estimated 3-5 working days. Due to circumstances beyond our control this may not always be possible. Delays in delivery times may occur during busy seasonal times ie Christmas.

3 . Eliza

If you should incur any problems with your online shopping experience with us. Please email Eliza as soon as possible and we will do our very best to rectify the situation.